Terms of service

This English translation is provided for convenience. If there is any difference between it and the Hebrew version, the Hebrew version applies.

Terms of service – RelliBaby

1. General

1.1. Welcome to www.rellibaby.com (the "Site"), operated by the RelliBaby brand, owned by Amaze Bareli Ventures Ltd, company no. 517324281, of 48 Menachem Begin Road, Modi'in (the "Company").

1.2. Any use of the Site, including browsing and/or performing any action on it, and including placing an order by the user (the "User"), constitutes agreement to accept and act in accordance with these Terms. If you do not agree to any of these Terms, you may not use the Site and/or its services.

1.3. These Terms refer to all genders equally.

1.4. Section headings are for convenience only and shall not be used to interpret these Terms.

1.5. The Company may update these Terms from time to time at its discretion. A change takes effect when it is published on the Site and applies only to actions and uses made after its publication. For the avoidance of doubt, an order is governed by the Terms in force when it was placed. The date of the last update appears at the end of this document.

1.6. The User agrees that the Company's computer records of actions performed through the Site constitute prima facie evidence of the accuracy of those actions.

1.7. The information, images, specifications and data shown on the Site are for illustration only (AS-IS). There may be slight differences between how a product appears on the Site and the actual product, including in shades and details. Use of the Site is permitted for private purposes only.

1.8. Sales on the Site are intended for private customers only and not for wholesale and/or resale (buying products in order to sell them to private or business customers).

1.9. The Company may, at its sole discretion, stop or limit the operation of the Site at any time, including for maintenance.

2. Eligibility to make purchases

2.1. Any user who meets all of the following conditions may make a purchase on the Site:

2.1.1. The User is legally competent to perform binding legal acts and is 18 years of age or older.

2.1.2. The User is a real person, and the action was not performed by automated software of any kind (including bots).

2.1.3. The User holds a valid means of payment (a valid Israeli or international credit card lawfully issued, or another means of payment available on the Site), or has the consent of the owner of the means of payment to use it.

2.2. The Company may limit the quantity of products in an order, and/or prevent access to purchasing, and/or cancel purchases by users whose behavior is inappropriate or contrary to these Terms, without having to give a reason.

3. Purchasing products, prices and payment

3.1. To place an order, the customer must choose the item (including size, color and quantity, as required), add it to the shopping cart and complete the payment process. Purchases can be made as a guest or by opening an account on the Site.

3.2. Fields marked as mandatory are required to complete the order. Providing full and correct details is the customer's responsibility; without correct details the Company cannot fulfil the order. Knowingly providing false details may be a criminal offence.

3.3. The means of payment available on the Site are credit cards and other means of payment as shown on the Site from time to time. The Company may add, remove or limit means of payment at its discretion.

3.4. For information security reasons, full credit card details are not stored in the Company's databases. Payment is made through a secure payment-processing platform that meets the PCI-DSS standard.

3.5. When the order is completed, payment approval is checked with the card-processing company. If payment is not approved, the order will not be processed, and the Company will have no obligation towards the customer, including keeping the product in stock.

3.6. After an order is placed, the customer will receive an email that the order has been received. This message is not a final confirmation of the order and does not confirm that all items are in stock. The final order confirmation, together with an invoice, will be sent to the customer after payment is approved and the items are picked (the "Order Confirmation").

3.7. All orders are subject to product availability. If, after an order is placed, an item turns out to be unavailable, the Company will notify the customer and may cancel the order (in whole or in part) and refund any amount paid for the missing item. The customer will have no claim in this regard beyond the refund of the amount paid.

3.8. Prices shown on the Site include VAT as required by law, unless expressly stated otherwise. The shipping cost will be added and shown at checkout before payment is completed.

3.9. The Company may update product prices and shipping rates from time to time without prior notice. The binding price and shipping rate are those shown on the Site when the order is completed. If prices are updated after a product is selected but before the order is completed, the customer will be charged the updated price.

3.10. The Company may offer sales, discounts, coupons and benefits, and stop or change them at any time without prior notice. Unless stated otherwise, no more than one coupon can be used per purchase, and a coupon cannot be exchanged for cash. If an item bought as part of a sale or benefit is returned, the refund will be calculated according to the amount actually paid at the time of purchase.

4. Delivery, shipping and delivery times

4.1. The Company ships within the State of Israel only, through an external shipping company (the "Shipping Company").

4.2. Orders are processed and packed within 1–2 business days of payment approval. The estimated delivery time is 2–5 business days from dispatch, depending on the customer's location and the Shipping Company's policy. Delivery times are estimates only (except for pre-orders, which ship on the date stated on the Site / product page).

4.3. The shipping cost is calculated and shown at checkout before payment. Free shipping benefits, where available, are applied automatically at checkout according to their terms.

4.4. The Company is not responsible for delays that depend on the Shipping Company. If the customer has approved delivery without being present (including leaving the package by the door), the Company will not be liable for any loss or damage caused as a result.

4.5. If a delivery is not completed for a reason attributable to the customer (including providing wrong details or refusing to accept the delivery), the Company may charge the customer the shipping fee and the handling fee for returning the delivery.

4.6. The Company will not be liable for delay or non-delivery resulting from force majeure or from circumstances beyond its reasonable control, including war, a security emergency, hostile acts, strikes, natural disasters, extreme weather, epidemics or communication failures.

4.7. "Business days" means Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, holidays and days of rest. The day the order is placed does not count as a business day.

5. Customer service

5.1. Every inquiry should include the customer's full details, including contact details and the order number (where relevant). The Company will try to respond to every reasonable inquiry within a reasonable time.

5.2. You can contact the Company's customer service in any of the following ways:

5.2.1. By email: hello@rellibaby.com

5.2.2. By WhatsApp message to: 053-827-5035

5.2.3. Through the "Contact us" page on the Site.

6. Cancellations, returns and exchanges

6.1. A customer who has placed an order may cancel the transaction in accordance with the Consumer Protection Law, 5741-1981 (the "Consumer Protection Law"), the main provisions of which are set out below. Nothing in these Terms derogates from the customer's rights under the Consumer Protection Law.

6.2. Cancellation before the product ships: as long as the order has not yet been sent to the customer, the customer may cancel it (in whole or in part) by written notice (including by email) or by contacting customer service. In that case, the amount paid will be refunded within 14 days of receipt of the cancellation notice, to the means of payment used for the purchase. For a cancellation that is not due to a defect or non-conformity, the Company may charge a cancellation fee of 5% of the order price or ₪100, whichever is lower.

6.3. Cancellation after receiving the product (distance sale):

6.3.1. The customer may cancel the transaction within 14 days of receiving the product or of receiving the document setting out the transaction details (the disclosure document), whichever is later.

6.3.2. A customer who is a person with a disability, a senior citizen (aged 65 or over) or a new immigrant, as defined in the Consumer Protection Law, may cancel the transaction within 4 months of receiving the product or the disclosure document (whichever is later), provided that the transaction involved a conversation between the Company and the customer (including by electronic communication). The Company may ask to see an appropriate certificate.

6.3.3. In the event of cancellation, the customer will return the product to the Company. For a cancellation due to a change of mind, returning the product is at the customer's expense. For a cancellation due to a defect or non-conformity, returning the product is at the Company's expense.

6.3.4. The Company will refund the amount paid within 14 days of receipt of the cancellation notice, to the means of payment used for the purchase. For a cancellation due to a defect or non-conformity, the original shipping fees paid will also be refunded. For a cancellation due to a change of mind, the original shipping fees are not refunded. For a cancellation that is not due to a defect or non-conformity, the Company may charge a cancellation fee of 5% of the order price or ₪100, whichever is lower.

6.3.5. Under the law, the customer's right to cancel does not affect the Company's right to claim its damages if a product is returned whose value has decreased because of a significant deterioration in its condition while in the customer's possession, including a product that has been used or whose packaging has been opened or damaged. Therefore, to avoid a decrease in value, the customer is asked to return the product as far as possible in its original condition, with the label and in its original packaging. Returning a used product does not in itself negate the right to cancel, but the Company may deduct the decrease in value from the refund.

6.4. How to give notice of cancellation: notice of cancellation should be given to the Company in one of the following ways, including the customer's name and order number:

6.4.1. By email: hello@rellibaby.com

6.4.2. By WhatsApp message to: 053-827-5035

6.4.3. Through the cancellation / "Contact us" page on the Site.

After giving notice, the customer will receive instructions and an address for returning the items.

6.5. Exchanging a product: if the customer wishes to exchange a product (as opposed to cancelling), this can be arranged with customer service within 14 days of receiving the order, subject to stock availability. An exchange is possible when the product is in good condition, unused, in its original packaging and with the label attached. This does not derogate from the statutory right to cancel under section 6.3.

6.6. Cancellation or exchange due to a defect / non-conformity: the customer should check the product on receipt. If a product received is defective or does not match the specification published on the Site, the customer should contact customer service within 14 days of receiving it. In the case of a defect or non-conformity, and at the customer's choice, the product will be replaced, or the transaction cancelled and the full amount refunded, including shipping fees, within 14 days of receipt of the cancellation notice. Cancellation due to a defect is subject to returning the product to the Company.

6.7. Exceptions to the right to cancel: the right to cancel does not apply to products made especially for the customer to measure or to special requirements, or to other products for which the Consumer Protection Law states that the right to cancel does not apply.

6.8. Cancellation by the Company: the Company may cancel an order, at its discretion, in any of the following cases: a technical fault that prevents the Site from operating properly; inability to supply the product; a clerical error in the product details or price; or any other circumstance that prevents the Company from meeting its obligations. In such a case, a notice will be sent to the customer and the amount paid will be refunded within 14 days of the notice.

7. Liability and service

7.1. The Company does its best to provide a high-quality and safe experience on the Site, but the Site is not immune to faults, and it may be inaccessible from time to time.

7.2. Subject to any law, the Company and/or anyone on its behalf will not be liable for any indirect, consequential or special damage caused to the User, the customer or a third party as a result of using the Site or the products. In any case, the Company's liability will not exceed the value of the product purchased.

7.3. Product images, colors and sizes on the Site are for illustration only. In any case of a discrepancy between the written description and the photograph, the written description prevails.

7.4. It is the customer's responsibility to read and follow the care, washing and safety instructions provided with and/or on the product, to maintain the product's quality and its safe use.

7.5. Company warranty (beyond the obligation under law): as a service policy, the Company provides a warranty against manufacturing defects in materials and workmanship, including seams, buttons and the magnetic closure fittings, on the following conditions:

7.5.1. The claim is made within 45 days of purchase, together with the purchase invoice.

7.5.2. The warranty does not cover wear and tear, abrasion, color changes, stains, tears, exposure to water or chemicals, or damage caused by use not in accordance with the manufacturer's instructions.

7.5.3. If the Company finds a manufacturing defect, it will repair or replace the product, at its discretion. This warranty is in addition to the customer's rights under the law and does not derogate from them.

8. Intellectual property and prohibited uses

8.1. All intellectual property rights in the Site and the products – including copyrights, designs, trademarks, the logo, the RelliBaby brand name, product design, Site design, content, images and databases – are the exclusive property of the Company. They may not be used in any way without the Company's prior written permission.

8.2. You may not copy, reproduce, distribute, broadcast, display, sell, market, reverse-engineer or translate any information from the Site, in whole or in part, including trademarks, images, logos, texts and computer code, without the Company's prior written permission.

8.3. You may not make any commercial use of the Site's data, the Company's database or product lists without the Company's prior written consent.

8.4. You may not operate any automated means (including crawlers and robots) to collect, scan or copy the Site's content, and you may not use the Site to create a database or compilation.

8.5. You may not use any trademark, design or photograph that appears on the Site and is protected intellectual property under Israeli law or international conventions.

9. Site content and third-party content

9.1. The Company makes efforts to keep the content on the Site correct, accurate and up to date, but does not guarantee this, and there may be errors or inaccuracies made in good faith. The Company will not be liable for damage caused by reliance on information on the Site.

9.2. The Site may include third-party content, including links to external websites. The Company has no control over this content or over the privacy policies of those sites, and using them is at the User's sole responsibility.

10. Registration and privacy

10.1. Registering on the Site, entering details to make a purchase or receive information, and the use of information provided by the User are carried out in accordance with the law and the Company's privacy policy, which forms an integral part of these Terms. The full privacy policy is available at the bottom of the Site.

11. Direct mail and marketing material (anti-spam law)

11.1. The Company may send the customer advertising and marketing information – including sales, discounts and updates – by email, text message (SMS) and/or WhatsApp, only after receiving the customer's explicit consent.

11.2. Ticking the consent box for receiving mailings in the place designated for it constitutes the customer's consent to receive marketing mailings and to be included in the Company's mailing list.

11.3. The customer may remove themselves from the mailing list at any time, using the unsubscribe mechanism in every message or by contacting customer service. The customer's consent is given in accordance with section 30A of the Communications (Telecommunications and Broadcasts) Law, 5742-1982.

12. Site operating hours

12.1. The Site is intended to operate 24 hours a day, subject to downtime for maintenance or for any other reason. Operating hours may change at the Company's discretion.

13. Jurisdiction and governing law

13.1. The use of the Site and any matter arising from it or from ordering the Company's products are governed solely by the laws of the State of Israel. Jurisdiction in all matters relating to these Terms lies with the competent court in the Tel Aviv District or the Central District.

14. Miscellaneous

14.1. These Terms, together with the privacy policy and the cookie policy, constitute the entire agreement between the User and the Company regarding the use of the Site.

14.2. If any of these Terms is found to be unenforceable or void, this will not affect the validity of the remaining terms.

14.3. The Company's refraining from exercising any of its rights will not be considered a waiver of that right.

Business contact details: Amaze Bareli Ventures Ltd | Company no. 517324281
Email: hello@rellibaby.com | Address: 48 Menachem Begin Road, Modi'in

Last updated: 14/07/2026