Frequently asked questions
Do you ship abroad or to the US?
No. We sell and ship within Israel only, and we don't accept orders from the US or any other country.
How much is shipping?
Free shipping on orders over ₪299. Below that: home delivery ₪35, pickup point ₪17. The exact cost is shown at checkout before you pay.
How long does delivery take?
We pack and ship within 1–2 business days of payment, and delivery then takes 2–5 business days. Pre-order items ship on the date shown on the product page.
What is a pre-order?
A way to reserve an item that hasn't arrived in stock yet, at a launch price. You pay when you order, and the item ships on the date shown on the product page – with no extra charge. You can cancel until it ships and get a full refund.
How do I track my order?
As soon as your package ships, we'll email you a tracking number. If it didn't arrive – write to us and we'll check.
Can I return or exchange?
Of course! You can cancel a purchase within 14 days of receiving the product. Returns are collected by courier from your home for ₪35 (a payment link is sent by email), and there are two refund options – your choice:
A refund to your original payment method, minus a cancellation fee of 5% of the price of the returned items or ₪100 – whichever is lower.
Store credit for the full value of the items, valid for two years, with no cancellation fee.
Refunds are made within 14 days of receiving the cancellation notice. If the product arrived faulty or we made a mistake – we cover the shipping and no cancellation fee is charged. For exchanges: the same process and the same courier fee, subject to stock, and the item must be unused and in its packaging.
It was a gift and I'd like to exchange it – can I?
Happily! Write to us on WhatsApp or by email and we'll sort it out.
Do you have gift cards?
Yes. You choose the amount, and the recipient chooses for themselves – a good option when you don't know the size or color.
How can I contact you?
We're two people, and we answer ourselves. WhatsApp: 053-827-5035 or email hello@rellibaby.com.
What fabric are the clothes made of?
95% bamboo, 5% elastane. Soft, breathable and temperature-regulating – with stretch, so the garment moves with your baby. And of course, all of our fabrics meet the OEKO-TEX Standard 100.
Is the fabric suitable for babies with sensitive skin?
Yes. That's exactly why we chose bamboo: it's smooth and breathable, with no itchy synthetic fabrics.
Is it right for an Israeli summer?
The short styles are made from a light, airy version of the fabric – they're designed for hot days. The long styles are cozier and suit spring and autumn, winter, and sleeping in an air-conditioned room.
What sizes do you have for babies?
From 0–3 months up to 2 years. The full size chart is here – if you're between two sizes, it's better to size up, but keep in mind that our sizes run a little large.
What sizes do the women's pajamas come in?
XS to XL. The full chart is here. The sizes run a little large on purpose.
Are the pajamas suitable for the birth and the hospital stay?
Yes, that's exactly what they're for: the magnetic closure opens for nursing with one hand, without hunting for buttons or getting undressed.
How do I wash them?
Cold water, gentle cycle, similar colors, no bleach. Air dry or tumble dry on low. And close the magnets before they go into the machine.
How does the magnetic closure work?
The magnets are sewn along the closure and connect on their own. Bring the two sides of the garment together – and it's closed. No snaps to line up, no zipper, even with one hand and in the dark.
Are the magnets safe to use?
The magnets aren't loose inside the garment: each magnet is sealed between layers of plastic and sewn into the fabric, so it doesn't touch your baby's skin and can't be reached in normal use. As with any baby garment, it's worth checking it from time to time – especially the seams around the closure – and to stop using it if a seam opens, the fabric tears or something doesn't look right. If that happens, write to us and we'll take care of it.
What about pacemakers or medical devices?
The magnets in our clothes are small and designed to close fabric. Even so, if anyone caring for the baby has a pacemaker, an implant or another medical device – check with their doctor before use. It's a recommendation we always give, to be on the safe side.
Can I wash and dry clothes with magnets?
Yes. Close all the magnets before washing – that's the important part. Wash in cold water on a gentle cycle, with similar colors, no bleach. Air dry or tumble dry on low.
Do the magnets get weaker after many washes?
No. What does matter is closing them before washing – a closed garment doesn't catch on other items or stretch the seams around the closure.
How is your closure different from snaps or a zipper?
Snaps have to be lined up, which is exactly what's hard when your baby is moving and the lights are off. A zipper can pinch. The magnetic closure closes in a second, quietly, without hunting for the right snap.
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